How it works
A clear process, from enquiry onward
The proposed customer journey is designed to make requirements and responsibilities clear at every step.
What to expect
- 01
Make an enquiry
Tell us what you would like to understand. An enquiry does not guarantee eligibility or approval.
- 02
Understand the requirements
Review relevant product conditions and any required documentation before proceeding.
- 03
Submit required information
If an application is authorised and available, provide only the information requested through an appropriate process.
- 04
Complete the assessment
Applications are assessed using verified information, repayment capacity, relevant risks and applicable product rules.
- 05
Receive a decision
An authorised decision-maker reviews the application. Additional information may be requested where necessary.
- 06
Review the terms
Before committing, review the rate, calculation method, fees, repayment schedule and any security conditions.
- 07
Complete the agreement
Proceed only after required approvals, written agreement and operational checks are complete.
- 08
Stay in touch
Customers should have a way to ask questions, access relevant account information and raise concerns.
Keep your information safe
This website is for general enquiries only. Do not send passwords, PINs, full banking credentials, identity documents or detailed financial records through an ordinary web enquiry.
